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Support

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We Are Here to Help


Your business relies on Microsoft technologies. You rely on our products to keep your systems happy and healthy. And you can rely on us to provide responsive, professional technical support.

In case a problem comes up while using our software, you can submit a support request via email at Support(at)netsec(dot)de.

In many cases you can get help quickly, if you have a look in the product manual before contacting us. The manuals contain solutions to the most frequent problems. You will find the manual under Documents and by choosing the corresponding product

Also check, if your query has already been answered at our Blogs:
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Hours of Operation

NETsec Customer Support is open from 8am to 17pm GMT +1 from Monday to Friday, excluding German holidays. For international customers, we may have support staff in your region. Contact us to find out.

Response Times


Our target response time is four hours or less for requests submitted during our regular hours of operation. Requests submitted after hours will receive a response within four hours of opening on the next business day.